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Empfehlung an den Weltpostverein

Bevor es auf nach Indien ging habe ich ein Paket gepackt. Darin kleine Aufmerksamkeiten für meine Kollegen hier – nichts großes oder teures oder wichtiges, aber dennoch schade, dass das Ding bis heute nicht hier angekommen ist.

Nach zahlreichen Gesprächen mit DHL und India Post stellt sich die Situation wie folgt dar: DHL hat das Paket am 18.03 irgendwo (!) in Indien durch den Zoll gebracht und der India Post in die Hand gedrückt. Die India Post verneint das zwar nicht, behauptet aber unter dem internationalen Trackingcode des Weltpostvereins das Paket nicht suchen zu können – während DHL steif dabei bleibt, der internationale Trackingcode des Weltpostvereins sei nicht der internationale Trackingcode des Weltpostvereins, sondern der offizielle und spezielle Trackingcode der India Post.

Grund genug für mich dem Weltpostverein – nein, keinen Brief, sondern, Skandal, eine eMail zu schreiben. Und das klingt so:

Dear Ladies and Gentelmen,

let me first please assure you that I am not writing to you for on behalf of requesting assistance for my specific problem, but rather on behalf of a suggestion of amendment of your standards.

I have recently sent a parcel from Germany to India, which somehow got very delayed. I thus contacted the country of origins organization that accepted the parcel for delivery, DHL. They advised me that my parcel has been shipped to India and handed off to the India Post, and was assigned a new India Post tracking code – and provided me with the UPU Matchcode (CL654623265DE). Despite my multiple mentions that the UPU Matchcode is not something specific to the India Post, DHL assured me that this was the official (!) India Post tracking code.
The India Post however did not know what a UPU Matchcode is, and reassured me again multiple times that it seems to be a DHL specific tracking code, which would need to be resolved into the local India Post tracking code to find out on the whereabouts of my parcel.

I conclude, that the basic UPU Matchcode systematics are not trained sufficiently to the local staff, and would suggest to request or run an information campaign, that at least explains what a UPU Matchcode is, and how it fits into the general and specific picture.

Since I am not an internet novice I searched extensively for an option to find out what is actually stored against the UPU Matchcode. It seems that such information is not stored in a generic location, but with the local postal organization – which does make some sense. I would however strongly suggest to create an international and superior tracking system, which is enabled to search in the various local postal systems databases for the local tracking number assigned to the Matchcode.
Such system would “only” need to be connected to the UPU member organizations individual tracking systems, and provided with the ability to resolve the UPU Matchcode to the local tracking code.

On a longterm perspective it might make sense to also require the UPU member organizations to accept UPU Matchcodes in their local tracking solutions, and attempt to standardtize the tracking mechanisms throughout the world.

Kind regards,

ich

Mal gucken was passiert. If anything.

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